Location: Al-Khobar, Al Khozama District
Category: Luxury
Rooms & Suites: 82
Booking.com Score: 8.8 – Fabulous
The Beginning
Mariot Residence began as a modest 1-star property with:
- Limited digital infrastructure
- Manual operations
- Basic amenities
- Difficulty attracting guests and maintaining service quality
The management knew that a complete digital transformation was essential to compete in the modern hospitality market.
The Breakthrough: Fandaqah PMS
Implementing Fandaqah PMS, a Saudi-built, cloud-based property management system, marked a turning point. The system automated operations, enhanced guest experiences, and ensured full compliance with national regulations.
How Fandaqah PMS Transformed Mariot Residence
Operational Excellence
- Automated Check-In/Check-Out: Reduced wait times and improved guest satisfaction
- Real-Time Room Management: Instant updates on room status, cleaning schedules, and availability
- Centralized Dashboard: Monitor occupancy, revenue, and staff performance from one screen
Smart Decision-Making
- Dynamic Pricing Engine: Adjust room rates based on demand and seasonality
- Guest Analytics: Personalize services and boost guest retention
- Staff Performance Tracking: Improve accountability and service quality
Seamless Integrations
- Booking.com & OTA Sync: Real-time updates increase visibility and bookings
- POS & Housekeeping Modules: Streamlined billing and service tracking
- Multi-Language Support: Cater to international guests effortlessly
- Mobile-Friendly Access: Check revenue and hotel performance anytime, anywhere
- Fandaqah IPTV: Next-gen in-room entertainment, service ordering, and digital TV over secure internet
Full Compliance with Saudi Government Mandates
- Shoomoos Integration: Automatically shares guest data with Ministry of Interior
- NTMP Reporting: Real-time guest and occupancy data to Ministry of Tourism
- ZATCA Phase 2 Compliance: QR-coded invoices transmitted securely via Fatoora API
The Results
- Upgraded to 4-Star Luxury Classification
- Booking.com Rating: 8.8 – Fabulous
- Occupancy Rate: +80% in 12 months
- Repeat Guests: 55% returning customers
- Revenue Growth: Tripled in 18 months
- Zero Compliance Violations
What’s Next?
Mariot Residence plans to:
- Launch a mobile guest app for concierge and self-service
- Add smart room controls integrated with Fandaqah PMS
- Expand to new branches across Khobar and Riyadh
Transform your property like Mariot Residence — streamline operations, boost guest satisfaction, and grow revenue with Fandaqah PMS.
Book a Demo with Fandaqah PMS Today